Returns

Return and Refund Policy

Thank you for shopping at Coco Crowns by Valencia Coraine.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

We are happy to accept your eligible returns for a store credit to be used toward a future purchase. Coco Crowns by Valencia Coraine does not offer refunds or exchanges.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Coco Crowns by Valencia Coraine, 807 Airport Access Rd Unit D Traverse City, MI 49686.

  • Service refers to the Website.

  • Website refers to Coco Crowns by Valencia Coraine, accessible from cococowns.com

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to return Your Order within 7 days of receipt without giving any reason for doing so.

The deadline for returning an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

  • By email: returns@cococrowns.com

We will issue a store credit to You no later than 30 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were received in the last 7 days
  • The Goods are in the original packaging
  • The Goods are in the original condition, unworn, unwashed and undamaged. Any return good that appears to be worn, washed or damaged in any way will result in a 30% fee of the good or ineligibility to receive a store credit.
  • If a Good was damaged or incorrect upon receipt, email returns@cococrowns.com within 12 hours of receiving the package with photo support. Failure to do so will result in our inability to assist with a replacement of your item.

The following Goods cannot be returned:

  • The supply of Goods are worn, washed or damaged.
  • Bodysuits, swimsuits, and lingerie pieces are all FINAL SALE and are not eligible to be returned.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

807 Airport Access Rd Unit D
Traverse City, Michigan 49686
USA

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Goods that are returned to Coco Crowns by Valencia Coraine that do not meet our return criteria will be discarded and the customer will not be eligible for any compensation.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: returns@cococrowns.com